Today has been a most horrendous day for me. I logged into my email account (one I use most) and I found all my inbox emails were gone before 4.47 pm I guess on Sunday. Some emails that came later were there. I was shocked to see so few and knew that something was wrong. Using my detective instincts I did a Columbo, I muffed it. I found 3 emails were fake returns from postmaster.265... something like that, so I quickly went to my folders and at the bottom of that page I entered this email int 'blocked emails'
I knew that I had sent my credit card details to a flower shop in Cyprus!! That email was in my sent box. Next to it was another email sent from the hacker! Yes, it was his extra fake name and a horrible email trying to gain people's accounts. I contacted my CC provider and they immediately cancelled my card and assured me that it had not yet been used. Breathe.
Back to sent emails:
I found one with email@example.com and I found that TCTT was a fake Microsoft website that didn't work. I tried 15 captchas and it just kept saying that I got it wrong (I did not).
Now, I looked a bit harder. This rat had put a fake signature in my signature box. This is what goes out with every email: my name, website, etc. It was Mark Meyer.
I tracked down this name and the poor guy has a website to tell everyone that he is not the one, but his name has been misused by the hacker.
Next: I contacted my webmail server and they wrote back and forth, asking for screen shots. Open emails did screen shot ok, but pages of closed emails did not.
I took screen shote of it anyway and saved in a new place (not online).
Fearing the worst, I then went right through my folders and opened each email and did a screen shot of it and saved it in another place.
That took hours.
In the meantime, I put my Malwarebytes full scan on, to make sure anything else on my computer is picked up. That went for 4 hours and was a great disruption to my day.
I kept a log of these pups and viruses that always seem to live in there, no matter how much I virus scan.
Next, I screen shot many of my emails with my other email server and saved them for a rainy day.
Finally, I went into my website server account and reformatted my email address and password. I had to write it down so that I can remember it. I love simplicity but these hacks are sickly bad and will get it if it is easy.
Next, I am doing a blog about it, so that everyone out there will not be typing 'hacked, help' in their browser bar all day, going mental.
I hope someone gets a free helping hand from this. I am worn out.